I2CREDIT Nº 37
Collectors: Where to Find Them and How to Keep Them
Finding and keeping good collectors has always been the trickiest part of running an effective collection operation. What is the best way to attract and keep these important employees?
Por: Susan Burden, www.CollectionIndustry.com Director of Account Management at Executive Alliance
Some companies are looking to target candidates fresh out of college. But are these companies able to attract young talent? It's not as if many people are hoping, that when they graduate from college, they would like to have a career as a bill collector. So how do creditors and agencies approach them to even consider the opportunity? Some collection professionals have said that they offer "management training programs" with a high bonus potential. And this is where creditors may have an edge. Working for a well-known consumer company is sometimes enticing to young job seekers. However, recruiting from colleges and/or from a local newspaper is often a dead end in these types of searches. Even when this recruitment effort is successful, it tends to lead to a high turnover rate.
One way to help retain these much needed employees can be through training and development. You can't just throw a new collector into the ring and expect a happy educated employee. Many employee-focused companies are offering effective classroom and floor training programs that will help to educate their collectors. However, whether a company is big or small, it is not always in the budget to hire training specialists.
This might be the time to consider an industry specific recruiting firm. It isn't so much to source collector candidates, but simply to acquaint you with a contract recruiter/trainer that is well versed in collections and all the FDCPA regulations that apply. This person can work onsite and recruit experienced local collectors for you. Once a group is coordinated, they can provide training to insure a level of consistency across the board. When the job is complete, the contract is complete. It's a seamless method that has been proven to work for creditors and agencies alike.
Of course this is not the cure all. A friendly work environment with good communication, upward mobility and perks is always key. Let the public know that your company is "the place to work." Good news spreads quickly and hopefully in the future they will be knocking on your door and will not want to leave!
Ultimas Notas
I2CREDIT Nº 37
Argentina: Facilitan los créditos para consumo
Las personas que tienen una parte de sus ingresos en negro, y que por esta razón tienen dificultades para acceder a un crédito bancario dentro de algunas semanas podrían ver superado este escollo, siempre que logren demostrar una buena conducta de pago.
Por: Javier Blanco - Diario La Nación 18/03/05
Chile: Chile firma un acuerdo de libre comercio con tres miembros de APEC
Chile, Nueva Zelanda, Singapur y Brunei firmaron un tratado de libre comercio, al que calificaron como el primer acuerdo "transpacífico" de este tipo.
Por: Publicada en www.intermanagers.com
EE.UU.: El robo de identidad no encuentra freno en los EE.UU.
Un grupo de piratas informáticos se robó una base de datos con la información personal de 32 mil personas (incluidos los datos de sus tarjetas de crédito). No se trata de un caso aislado, sino que se viene repitiendo hace tiempo. Las cuentas, en peligro.
Por: Publicada en Clarín, 14/3/2005
Basilea II: un gran incentivo a la gestión de riesgos
Basilea II no es un complemento a la gestión de riesgos, es un marco regulatorio e incentiva la gestión de riesgos. Quienes coincidieron en la afirmación fueron Alan Greenspan (FED) y Jaime Caruana (BIS) en Washington, Junio de 2004.
Por: Martín Svarzman Oficial de Controles Internos y Riesgos, Banco Itaú Buen Ayre
Japón: Por fin, los bancos de Japón dan créditos
Cuando el camino es largo y difícil, y el panorama raramente cambia, los cansados viajeros agradecen cualquier indicio de que están en la dirección correcta. Así, los inversores tomaron coraje cuando el Banco de Japón (BoJ, según sus siglas en inglés) dió a conocer un informe mensual sobre préstamos otorgados por las entidades financieras del país.
Por: Publicado en La Nación, Economía y Negocios, 10/09/2005
Los miedos del Cobrador
Mucha agua ha pasado bajo el puente y en el tema de gestionar el cobro de deudas el cobrador es el protagonista, y si bien el tema del poder está analizado en otro artículo, aquí vamos a estudiar el no poder, los frenos y en definitiva los miedos que tienen o experimentan los cobradores unos minutos o segundos antes de marcar un número telefónico o tocar un timbre de la casa de un deudor.
Por: Dr. Eduardo Buero Especialista y Disertante Internacional de Cobranzas
Notas Destacadas
- 2012
- CREDIT PERFORMANCE Nº 106
- CREDIT PERFORMANCE Nº 105
- CREDIT PERFORMANCE Nº 104
- CREDIT PERFORMANCE Nº 103
- CREDIT PERFORMANCE Nº 102
- 2011
- CREDIT PERFORMANCE Nº 101
- CREDIT PERFORMANCE Nº 100
- CREDIT PERFORMANCE Nº 99
- CREDIT PERFORMANCE Nº 98
- CREDIT PERFORMANCE Nº 97
- CREDIT PERFORMANCE Nº 96
- CREDIT PERFORMANCE Nº 95
- CREDIT PERFORMANCE Nº 94
- CREDIT PERFORMANCE Nº 93
- CREDIT PERFORMANCE Nº 92
- CREDIT PERFORMANCE Nº 91
- 2010
- CREDIT PERFORMANCE Nº 90
- CREDIT PERFORMANCE Nº 89
- CREDIT PERFORMANCE Nº 88
- CREDIT PERFORMANCE Nº 87
- CREDIT PERFORMANCE Nº 86
- CREDIT PERFORMANCE Nº 85
- CREDIT PERFORMANCE Nº 84
- CREDIT PERFORMANCE Nº 83
- CREDIT PERFORMANCE Nº 82
- CREDIT PERFORMANCE Nº 81
- CREDIT PERFORMANCE Nº 80
- 2009
- CREDIT PERFORMANCE Nº 79
- CREDIT PERFORMANCE Nº 78
- CREDIT PERFORMANCE Nº 77
- CREDIT PERFORMANCE Nº 76
- CREDIT PERFORMANCE Nº 75
- CREDIT PERFORMANCE Nº 74
- CREDIT PERFORMANCE Nº 73
- CREDIT PERFORMANCE Nº 72
- CREDIT PERFORMANCE Nº 71
- CREDIT PERFORMANCE Nº 70
- CREDIT PERFORMANCE Nº 69
- CREDIT PERFORMANCE Nº 68
- 2008
- CREDIT PERFORMANCE Nº 67
- CREDIT PERFORMANCE Nº 66
- CREDIT PERFORMANCE Nº 65
- CREDIT PERFORMANCE Nº 64
- CREDIT PERFORMANCE Nº 63
- CREDIT PERFORMANCE Nº 62
- CREDIT PERFORMANCE Nº 61
- CREDIT PERFORMANCE Nº 60
- 2007
- CREDIT PERFORMANCE Nº 59
- CREDIT PERFORMANCE Nº 58
- CREDIT PERFORMANCE Nº 57
- CREDIT PERFORMANCE Nº 56
- CREDIT PERFORMANCE Nº 55
- CREDIT PERFORMANCE Nº 54
- CREDIT PERFORMANCE Nº 53
- 2006
- CREDIT PERFORMANCE Nº 52
- CREDIT PERFORMANCE Nº 51
- CREDIT PERFORMANCE Nº 50
- CREDIT PERFORMANCE Nº 49
- CREDIT PERFORMANCE Nº 48
- CREDIT PERFORMANCE Nº 47
- CREDIT PERFORMANCE Nº 46
- CREDIT PERFORMANCE Nº 45
- CREDIT PERFORMANCE Nº 44
- CREDIT PERFORMANCE Nº 43
- CREDIT PERFORMANCE Nº 42
- CREDIT PERFORMANCE Nº 41
- 2005
- CREDIT PERFORMANCE Nº 40
- CREDIT PERFORMANCE Nº 39
- CREDIT PERFORMANCE Nº 38
- CREDIT PERFORMANCE Nº 37
- CREDIT PERFORMANCE Nº 36
- CREDIT PERFORMANCE Nº 35
- CREDIT PERFORMANCE Nº 34
- CREDIT PERFORMANCE Nº 33
- CREDIT PERFORMANCE Nº 32
- CREDIT PERFORMANCE Nº 31
- CREDIT PERFORMANCE Nº 30
- CREDIT PERFORMANCE Nº 29
- 2004
- CREDIT PERFORMANCE Nº 28
- CREDIT PERFORMANCE Nº 27
- CREDIT PERFORMANCE Nº 26
- CREDIT PERFORMANCE Nº 25
- CREDIT PERFORMANCE Nº 24
- CREDIT PERFORMANCE Nº 23
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- CREDIT PERFORMANCE Nº 17
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